Upcoming Training Webinar: How to use the Issue Tracker

by | Sep 2, 2014 | Training

Upcoming Training Webinar: How to use the Issue TrackerJoin us September 30th for an informal overview of how to use the newly-revamped Issue Tracker to open and track an issue or research prior issues.
The Issue Tracker is a key component of the Support Center. It serves as a place for users to register any questions or problems they have noted in the software. These user-created issues are then addressed by the support staff and/or passed on to services or development to become a technical issue that users can follow. The Issue Tracker also serves as a repository of knowledge. It’s certainly possible that any issue you might create has been raised previously by another user, and that an answer was supplied or the work already begun. Searching the Issue Tracker is a great way to get quick answers or to see if a problem is being/has been addressed.
If you have questions in advance, you may send them to [email protected] for inclusion in the webinar.

Date/Time: Tuesday, September 30, 2014 2:30 PM – 3:30 PM EDT
https://clients.collegesource.com/home/display/SVC/Webinars *
*This webinar is specific to u.achieve/DARwin, u.direct, and Transferology clients. A Support Center account is required to register for this webinar. Don’t have one? Register here: http://clients.collegesource.com/myprofile/RequestAccountServlet.