Reports to: Director of Customer Success
Position purpose
As a member of CollegeSource, Inc. (CSI), a successful Implementation Specialist provides functional training, guidance, and support to new and current clients through support tickets, implementation/encoding products, and virtual and on-site training. Responsibilities include collaborating with other CSI teams for implementation/upgrades, new product development, and testing.
Essential functions
Essential functions are the basic job duties that must be performed, with or without reasonable accommodation. In determining essential functions, the company has considered the time needed to perform a particular duty and the consequences of failing to require an employee to perform a particular duty.
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- Develop, document, and communicate requirements for the implementation and upgrade of uAchieve solutions.
- Work effectively with system users to understand their needs and translate those needs into processes and functions within various systems.
- Configure and test system functionality to ensure accuracy and alignment with documented requirements.
- Identify, troubleshoot, and resolve functional issues during implementation.
- Collaborate with training coordinator on content and deliver uAchieve training workshops, demos, and webinars virtually and in-person, as well as developing conference presentations.
- Active contributor to project teams and documentation committee.
- Develop use cases and support software testing.
- Review and answer support ticket requests from clients through HelpScout or Jira.
- Collaborate with CSI teams concerning new product development efforts, testing, and project work.
- Participate on work groups and company meetings.
- Perform other duties as assigned.
Competencies/traits required to perform the job
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- Must be able to be seated, on the phone and work on a computer 90% of the time
- Strong verbal and written communication skills
- Excellent customer service skills with an openness to public speak
- Ability to speak clearly and precisely
- Punctual and reliable in task completion
- Equally capable of contributing on a team and working independently
- Quick to adjust to changing scenarios
- When presenting or training, it may be necessary to stand for long periods or walk a significant distance, dependent on site
- Travel up to 50% required
Education/experience
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- Bachelor’s degree in MIS, Information Systems, or related major preferred
- 5+ years’ of detailed knowledge of uAchieve and Student Information System usage (including degree audit encoding, transfer articulation, and other uAchieve functionalities)
- Understanding of relational database usage, SQL, client-server concepts, and requirement management tools
- Experience with Microsoft Office
All offers of employment are contingent upon the successful completion of a pre-employment background check and drug screen.
Additional information
CollegeSource, Inc. is an Equal Opportunity Employer. We offer a competitive salary, flexible schedules, a casual work environment, 401(k), Medical, Dental, Vision, Life Insurance, Long Term and Short-Term Disability, and an exciting culture with employees who love to work with Higher Education.
About CollegeSource, Inc.
CollegeSource, Inc. is a growing technology company that creates solutions for higher education with roots going back to 1971. Our solutions serve over 2,100 colleges and universities and 15 million students in academic degree planning and transfer evaluation.
We are a small, family-oriented company that strives to foster an environment of integrity, trust, confidence, and long-term relationships while also inspiring individual excellence and development.
We offer exceptional benefits and incentives that include:
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- Competitive salaries, 401(k), Medical, Dental, and Vision Insurance
- Company paid Life Insurance, Long-Term, and Short-Term Disability
- Flexible schedules to help employees balance work and life responsibilities
- A casual work environment that welcomes jeans and tennis shoes
- Developmental opportunities to expand your knowledge base
Visit our website to learn more about us: collegesource.com