This month: Changes coming to multifactor authenticated login in TES and the Transferology Lab

Updates to multifactor authentication (MFA) when logging into TES and the Transferology Lab

CollegeSource aims to provide a consistent user experience within its products where possible. Starting February 25*, 2025, users can expect a more similar experience when authenticating into TES and the Transferology Lab.

*Changes will go live in the Transferology Lab on the morning of February 25, and in TES in the afternoon/evening.

What is multifactor authentication?

Multifactor authentication – also known as “MFA” – protects a user’s account – and the data within – from unauthorized access if the user’s password becomes stolen or compromised. It introduces a second verification step to confirm the user’s identity. Within TES and the Transferology Lab, users are prompted to enter a six-digit code sent to the individual’s email.

What’s changing?

The multifactor authentication process is being streamlined. After entering the verification code, users can choose to bypass multifactor authentication when logging into TES or the Transferology Lab for the next 45 days. During this timeframe, no additional verification beyond one’s username and password will be required. Language within the user interface and verification code emails has also been condensed and will now be consistent between applications.

Impact to current users

Once this change goes live, current users will be prompted to authenticate through MFA upon their next login to the application unless they have previously checked the box to remember a device in TES for 90 days or, in the case of Transferology lab, disable MFA for 30 days. These users will not be subject to MFA until 45 days from the date the action was last completed in the application.

Questions?

We are happy to answer questions about changes to multifactor authentication in TES and the Transferology Lab.

• • TES subscribers: Please reach out via email at te*********@co***********.com or via the Help button on any page in TES.
  • Transferology Lab subscribers: Please reach out via email at tr*******************@co***********.com or via the Help button on any page in the Transferology Lab.