uAchieve support is now streamlined with a new CollegeSource Account
CollegeSource is deeply committed to delivering exceptional customer support. Our Customer Success team brings over 420 years of combined experience in higher education, and every member has worked in roles that reflect those of our user community. This firsthand knowledge allows us to offer expert, relevant support tailored to our clients’ real-world needs.
We’re excited to announce important updates to how uAchieve users access support and key product resources. As part of our continued efforts to enhance the user experience, we’ve launched the CollegeSource Account. This new centralized hub streamlines access to essential resources like uAchieve product documentation, downloads, and license keys.
uAchieve clients were notified of this change, and any institution currently involved in an active implementation or project has been contacted by their project manager. Hundreds of users have accessed the new websites and successfully submitted support requests through the new system.
What’s changing?
uAchieve support requests should now be submitted via email at ua**************@***********ce.com or through the Help button within our documentation and download sites.
Please note: Access to existing Issue Tracker tickets will remain available until May 15, 2025. Commenting on open tickets will be possible through April 25, 2025. Our team is available to assist with exporting issues.
Do I need a CollegeSource Account?
uAchieve clients: Registration is required to access documentation and downloads.
TES clients: No changes to your support processes.
Transferology clients: No changes to your general support processes. Registration is required to access technical documentation and downloads – specifically, the Transferology Connector and external interfaces.
Need help navigating the changes?
Join us for a live walkthrough at our webinar on April 21! We will cover everything you need to know and answer your questions live. Registration details were sent via email to all uAchieve clients. Please check your inbox to register. If you are unable to attend, we still encourage you to register to receive the recording.
Webinar: Monday, April 21, 12:00–1:00 p.m. ET
For more information, please refer to the original client email or contact us with any questions. We are here to help make this transition as smooth as possible.
Get in-depth training on uAchieve at our annual conference
Want to “Level Up” your skills in uAchieve? Users attending this year’s conference on June 16-19, 2025, are invited to participate in our pre-conference intensives on various topics including the NEW uAchieve Degree Audit Encoding Primer (6-hour/Full day) and Advanced String Table Rules (3-hour/Afternoon session).
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